FAQs / Help
Q: What are the benefit changes to the LiveUp membership program?
A: From 1st July 2019, all LiveUp members will enjoy:
-4% rebate* on every LazMall order
-4% rebate* on every RedMart order
-Free delivery above $40 on RedMart
-Enjoy LiveUp exclusive deals on RedMart
*rebate earned is capped at $50 per month across LazMall and RedMart
-Foodpanda benefits will no longer be available after 20 January 2020. Free delivery vouchers have to be redeemed by 19 January 2020, and utilized on or before 31 January 2020.
-Bonus Chope-Dollars per reservation
-LiveUp exclusive deals
-Enjoy $88 off all Anywhr Trips year-round
-Enjoy $30 OFF hotel bookings on Agoda
-Enjoy 2 months FREE subscription
View Partners Terms & Conditions here
Q: Do I still enjoy 8% LiveUp rebate if I check out using a Citi Credit Card?
A: This promo has already ended as of 31 May 2019.
Q: How much does the LiveUp membership cost?
With effect from 1st July 2019,
Annual subscription plan costs $59.90
Monthly subscription plan costs $5.99
Q: Where I can find my membership status on Lazada.sg?
A: You can find your membership status on the My Account tabs.
For App: Go to Account >Services > LiveUp. When you click on ‘LiveUp’ you will be able to see your current subscription and its renewal or expiry date.
For Web: Go to Manage My Account > LiveUp Membership. When you click on ‘LiveUp Membership’ you will be able to see your current subscription and its renewal or expiry date.
Q: How long will an annual LiveUp membership plan last?
A: Each Annual membership lasts for 12 months and begins from the day when we have successfully charged the subscription fee to your card.
Q: How long will a monthly LiveUp membership plan last?
A: Each Monthly membership lasts for 30 days and begins from the day when we have successfully charged the subscription fee to your card.
Q: How can I cancel my subscription?
A: In light of these changes, you are able to cancel your LiveUp subscription and receive a pro-rated refund within our grace period till 31 August 2019. Find out more here.