FAQs / Help

Q: What are the benefit changes to the LiveUp membership program?

A: From 1st July 2019, all LiveUp members will enjoy:  

LazMall

-4% rebate* on every LazMall order  

RedMart

-4% rebate* on every RedMart order  

-Free delivery above $40 on RedMart  

-Enjoy LiveUp exclusive deals on RedMart  

*rebate earned is capped at $50 per month across LazMall and RedMart

Foodpanda

-Foodpanda benefits will no longer be available after 20 January 2020. Free delivery vouchers have to be redeemed by 19 January 2020, and utilized on or before 31 January 2020.

Chope

-Bonus Chope-Dollars per reservation    

SISTIC

-LiveUp exclusive deals 

Anywhr

-Enjoy $88 off all Anywhr Trips year-round

Agoda

-Enjoy $30 OFF hotel bookings on Agoda

Storytel 

-Enjoy 2 months FREE subscription


View Partners Terms & Conditions here


Q: Do I still enjoy 8% LiveUp rebate if I check out using a Citi Credit Card?

A: This promo has already ended as of 31 May 2019.  


Q: How much does the LiveUp membership cost?

With effect from 1st July 2019,   

Annual subscription plan costs $59.90  

Monthly subscription plan costs $5.99   



Q: Where I can find my membership status on Lazada.sg? 

A: You can find your membership status on the My Account tabs.  

For App: Go to Account >Services > LiveUp. When you click on ‘LiveUp’ you will be able to see your current subscription and its renewal or expiry date.

For Web: Go to Manage My Account > LiveUp Membership. When you click on ‘LiveUp Membership’ you will be able to see your current subscription and its renewal or expiry date.



Q: How long will an annual LiveUp membership plan last? 

A: Each Annual membership lasts for 12 months and begins from the day when we have successfully charged the subscription fee to your card.  



Q: How long will a monthly LiveUp membership plan last?

A: Each Monthly membership lasts for 30 days and begins from the day when we have successfully charged the subscription fee to your card.  



Q: How can I cancel my subscription?

A: In light of these changes, you are able to cancel your LiveUp subscription and receive a pro-rated refund within our grace period till 31 August 2019. Find out more here.