FAQs / Help

Q: What are the benefit changes to the LiveUp membership program?

A: From 1st July 2019, all LiveUp members will enjoy:  

LazMall

-4% rebate* on every LazMall order  

RedMart

-4% rebate* on every RedMart order  

-Free delivery above $40 on RedMart  

-Enjoy LiveUp exclusive deals on RedMart  

*rebate earned is capped at $50 per month across LazMall and RedMart

Netflix

-Enjoy 2 months of Netflix for LiveUp membership year  

Foodpanda

-8 Free delivery of S$3 each for Foodpanda orders above S$20  

Chope

-Bonus Chope-Dollars per reservation    

SISTIC

-LiveUp exclusive deals 

Anywhr

-Enjoy $88 off all Anywhr Trips year-round

Agoda

-Enjoy $30 OFF hotel bookings on Agoda

Storytel 

-Enjoy 2 months FREE subscription


View Partners Terms & Conditions here


Q: Do I still enjoy 8% LiveUp rebate if I check out using a Citi Credit Card?

A: This promo has already ended as of 31 May 2019.  


Q: How much does the LiveUp membership cost?

With effect from 1st July 2019,   

Annual subscription plan costs $59.90  

Monthly subscription plan costs $5.99   



Q: Where I can find my membership status on Lazada.sg? 

A: You can find your membership status on the My Account tabs.  

For App: Go to Account >Services > LiveUp. When you click on ‘LiveUp’ you will be able to see your current subscription and its renewal or expiry date.

For Web: Go to Manage My Account > LiveUp Membership. When you click on ‘LiveUp Membership’ you will be able to see your current subscription and its renewal or expiry date.



Q: How long will an annual LiveUp membership plan last? 

A: Each Annual membership lasts for 12 months and begins from the day when we have successfully charged the subscription fee to your card.  



Q: How long will a monthly LiveUp membership plan last?

A: Each Monthly membership lasts for 30 days and begins from the day when we have successfully charged the subscription fee to your card.  



Q: How can I cancel my subscription?

A: In light of these changes, you are able to cancel your LiveUp subscription and receive a pro-rated refund within our grace period till 31 August 2019. Find out more here.